Is My Information Kept Private?
Absolutely, we take your privacy seriously. Any reports, images or data collected during a job are stored securely and never shared without your permission. Our team follows GDPR guidelines and confidentiality best practices. If you’re interesting in finding out about the data we store about you then please feel free to read our privacy policy […]
What Payment Methods Do You Accept?
We accept major payment methods including: Debit and credit cards Bank transfers Invoicing for business customers
Do You Offer Follow-up Support Or Re-visits?
If you require additional support, such as a re-visit after plumbing or repairs have taken place, or to help with insurance paperwork then we are happy to assist. Just contact us with your job reference or report ID.
Can You Detect Underground Or External Leaks?
Yes. We can locate leaks in underground pipes, external mains, or even under driveways and gardens using specialist equipment like acoustic ground microphones and tracer gas.
Is Your Service Covered By Insurance?
Many insurance policies cover “Trace and Access” costs, which is what our Leak Detection works fall under. We will provide a report you can use for your claim. Always check with your insurer to see if you are covered on your policy before hiring a Leak Detection expert.
What Is Your Cancellation Policy?
If you need to cancel your appointment, please provide us with at least 48 hours notice. Cancellation charges will be applied if you cancel within 48 hours of the agreed appointment time. For full details, please read our terms and conditions before booking with us.
What Is Trace And Access And Is It Included?
Trace and Access refers to the process of locating a hidden leak. Many insurance policies cover the cost of finding the leak, but not always the damage it caused. Our service is designed to provide the full documentation required for Trace and Access claims to your property.
Do You Provide A Report After The Property Inspection?
Yes, every Leak Detection includes a professional photographic and written report detailing: The type of leak and it’s location How we identified the leak Recommended next steps Photographic evidence for insurance purposes or repair use This is typically provided within the same day or within 24 hours.
Are Your Engineers Qualified?
Yes, all of our engineers are fully trained with all of our non-invasive Leak Detection equipment and well versed in identifying all types of leak. Our team are also health and safety trained and carry the appropriate certifications. We combine our technical expertise with years of hands-on experience.
Do You Clean Up After Any Intrusive Work?
If access to the property is required to confirm the cause of the leak (such as: lifting flooring, making inspection holes etc), we will do our best to keep things as clean and safe as possible. We always discuss our process with our clients beforehand and aim to leave the area as tidy as possible. […]