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Frequently asked questions

We are the number one Leak Detection experts in the United Kingdom. We operate around the clock for our customers

FAQs

Yes we can! However, we may need to carry out minor excavation works to expose it before we repair it.

To avoid further problems arising, the area must be dried once the leak has been repaired. Moisture generally traps itself within surfaces even if you can’t physically see it. If the property has not been dried after a leak, mould and further damage will appear in the décor of your building. This will also cause health implications when mould is taken in via the lungs, which can seriously cause issues to your health.

There are several ways of testing this one of which is to turn off the stop cock for the water feed running into your property. Check to see if the meter gauge is still running then this is a clear indication here is a suspected leak on your side of the property. The stop cock is either located underneath your kitchen ink or alternatively under your stair cupboard. Another form is to look out for sudden damp patches appearing in certain sections of your property.

There are 2 types of stop cocks in your property, there’s a Mains, which comes in via the feed of the street which generally is accessible via the water providers also another inside your private property which caps off the water from the mains street feed to the internal side of your property which is generally located under your staircase or kitchen sink.
There are several ways of testing this. One of which is to turn off the stop cock for the water feed running into your property. Check to see if the meter gauge is still running, this will give you a clear indication of whether or not there is a suspected leak on your side of the property. The stop cock is either located underneath your kitchen sink or under your stair cupboard. Another form is to look out for sudden damp patches appearing in certain parts of your property for example, along your walls or skirting boards.
Unfortunately with some leaks, you can’t prevent all damage, however, we can take certain steps to reduce the amount of damage that will be caused by the leak. The first step in minimizing damage is to turn off your water supply to the house. Try to turn your boiler off, this will stop damage if the boiler pipework runs dry. If possible, start to dry any standing water, you could use a mop if there isn’t a lot of water or maybe some towels.
Check the floor above for signs of damp. If there is a property above you we would recommend you speak to the occupant above to see if they are also suffering signs of a leak. If there is a roof above, please see our answer to “Water stains have appeared in my property after heavy rainfall. What do I do? “. If there is a bathroom or shower above the area this could also be the source of the leak. You could investigate using a simple water test with a showerhead around your bath and shower seals.
This could be a sign of a leak on the central heating system or a problem with the boiler
The ground source heating systems are a very efficient and environmentally friendly way of collecting heat but when they go wrong, they go terribly wrong. Unfortunately, because of the amount of piping buried under the floor they can become very susceptible to leaks, which can be extremely difficult to locate within the floor surface. We have helped various customers locate leaks in these systems with enormous success. We like a completed leak so I guess we’ll keep looking until we find it.
Please don’t hesitate to contact one of our knowledgeable customer service representatives.
This is a service we offer. It includes all the aspects of Trace and Access but also includes fixing the leak which will often only take a day to complete. Trace and access is an Insurance term for non-destructively tracing the area of the leak and then exposing the leak i.e. excavating concrete or removing floorboards. The chances are you may be covered for this under your home or buildings insurance policy but you will have to check your policy wording handbook to see if you’re covered.
Leak Detection is the finding of hidden leaks. Unlike others, we complete leak detection in a non-destructive manner, minimising disruption to your commercial or residential premises.
Non-destructive Leak Detection is where we use various pieces of equipment to pinpoint the area without damaging your property.
Research has shown that a typical household loses 2,000 to 20,000 gallons of water per year due to leaks. As a result, no water leak should ever be overlooked, irrespective of its size. Even a seemingly small leak can lose approximately 20 litres of water every hour!
This may be a sign of a leak, possibly that’s been ongoing a while. Please see our answer to “how do I know I’ve got a leak?” above to get a quick idea of how to diagnose a leak. It is also likely that you will require drying to the property to prevent further mould growth. We can carry out moisture surveys to advise you on the condition of your home and suggest the best resolution for you.
Your property should not show any signs of damp. It may be as simple as a spillage but could be something more complicated. However, if you are still in any doubt, please feel free to contact us and speak to one of our operatives who will talk you through some simple tests.
As a company, we have dealt with a variety of different commercial properties, each with different requirements. We know that each property will have different requirements and different ways they want to work to and we can adapt to that to suit you. Please call us free.
We are generally called out to schools, playgrounds, car parks, fields and generally use specialist methods to detect leeks one of the main see signs is a pooling area on a dry day or a moist spot which is always an indication of a leak. My ground heating system is losing pressure It’s a shame but due to the number of pipes buried in concrete it’s always one of the main causes of a leak in a property and extremely difcult to locate due to the swirl of pipes sometimes but if there’s a leak we are sure to find it.
All modern homes are required to be fitted with an inside and outside mains water stopcock, so don’t worry if you can’t find yours under the kitchen sink! Many properties have their mains water stopcock positioned in an airing cupboard, under the bathroom sink, in a utility cupboard, under your floorboards by your front door, within a garage, cellar or behind a panel next to your boiler. Apartment buildings often share a mains water stopcock so if you are having trouble finding yours why not ask your neighbours?
If one of your radiators is not heating up or is cold, it could just need bleeding. However, if bleeding the radiator does not work or if it is linked with any other symptoms outlined in this FAQ, it could be a sign of a leak.
This could be an indication of a leak on a regular/gravity fed heating system or a leak from a water storage tank. If you can access your storage tanks, look to see which is filling as this will give you an indication of which the system is suffering the problem.
Clear away any furniture that may be positioned directly in front or underneath the water stains. Perform a visual check of your guttering to ensure there are no blockages. This can easily be caused by leaves and other organic material. Check to make sure that there are no drains outside the property that are overflowing. If the leak stops when it stops raining the issue is likely to reappear during the next heavy rainfall so leak detection may still be required. The property may also require drying as the majority of moisture is not visible and is retained within the structure of the building.
are not all visible. These can include damp patches, high water bills, damp smells, boiler issues and even subsidence. Please read further on for more information on how to recognise leaks and what to do. Alternatively, you can contact us and one of our advisors will assist you.
Your plumber will carry out basic methods of tracing a leak whereas a leak detection expert will use specialist machinery and technology to pinpoint a leak without having to tear your premises apart.
Trace and Access (or “Track and Trace”) is an Insurance term for non-destructively tracing the area of the leak and then exposing the leak i.e. excavating concrete or removing floorboards. If you are covered for this it will be detailed in your policy handbook. However, your insurance company is unlikely to cover the actual fixing of the leak.
 
Often your insurer will ask you to find your own leak detection company and they will then reimburse you once the leak is found. Please check your policy handbook to see if you are covered.
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Can a frozen pipe cause a hidden leak in Lewisham, London?

Categories: London Winter Leaks

Yes. A damaged section of pipe may leak after temperatures rise, and the water may travel into walls, floors or ceilings before becoming visible. We can use our specialist leak detection equipment to locate the source of the leak quickly and efficiently. Book your emergency call out today.

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Can a radiator leak cause winter water damage in Epsom?

Categories: Surrey Winter Leaks

Yes. A leaking radiator, valve or connection can release water into flooring, walls or other building materials. Because radiators are used heavily during winter, small problems may become more apparent. Contact Leak Detection 24/7 for immediate support.

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Can acoustic leak detection find a winter pipe leak in High Wycombe?

Categories: Buckinghamshire Winter Leaks

Yes. Acoustic equipment can detect sounds associated with escaping water and help engineers identify the likely location of a concealed leak.

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Can cold weather cause a pipe to burst in Kensington, London?

Categories: London Winter Leaks

Yes. If water inside a pipe freezes, it expands and can place significant pressure on the pipe. When temperatures rise and frozen water thaws, a damaged or compromised pipe can begin leaking or burst. If you need help with leak detection in Kensington click here.

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Can thermal imaging find winter leaks in Bracknell?

Categories: Berkshire Winter Leaks

Yes. Thermal imaging can identify temperature variations that may indicate concealed heating or hot-water pipework and can be particularly useful when investigating heating-related leaks.

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Can tracer gas find a difficult winter leak in Gerrard’s Cross?

Categories: Buckinghamshire Winter Leaks

Yes. Tracer gas is one of the specialist methods Leak Detection 24/7 uses for difficult-to-locate leaks where conventional visual inspection may not identify the source.

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Can underfloor heating leak during winter in Richmond?

Categories: London Winter Leaks

Yes. Underfloor heating systems contain concealed pipework that can develop leaks at any time of year. Winter may make the problem more noticeable because the heating system is used more intensively.

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Can winter heating cause a central heating leak in Bexley?

Categories: London Winter Leaks

Winter can put increased demand on heating systems because they are used more frequently. Existing weaknesses in radiators, valves, joints, boilers and heating pipework can become noticeable as heating usage increases.

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Can winter leaks damage ceilings and plaster in Camberley?

Categories: Surrey Winter Leaks

Yes. Water escaping from concealed pipes can migrate through ceilings and walls, causing staining, dampness and deterioration of building materials. For hidden water leaks reach out to a leak detection specialist.

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Can winter leaks damage wooden flooring in Reigate?

Categories: Surrey Winter Leaks

Yes. Escaping water can affect timber and other flooring materials. Finding the source quickly can help reduce the time that water remains in contact with the floor. Reach out to a Leak Detection specialist to keep damage to a minimum.

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Can you deal with winter leaks in commercial properties in East Sussex?

Categories: Sussex Winter Leaks

Yes. Winter leaks can be particularly disruptive in offices, schools, hotels, retail premises, warehouses, factories, care facilities and blocks of flats throughout Sussex. Leak Detection 24/7 provides commercial leak detection and uses specialist equipment to locate concealed leaks efficiently.

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Can you deal with winter leaks in Gerrard’s Cross?

Categories: Buckinghamshire Winter Leaks

Yes. Leak Detection 24/7 provides services across Buckinghamshire and surrounding South East communities, including Gerrard’s Cross, for residential and commercial leak investigations.

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Can you deal with winter leaks in Windsor?

Categories: Berkshire Winter Leaks

Yes. Leak Detection 24/7 provides services across Berkshire and surrounding areas, including Windsor, making it suitable for residential and commercial winter leak investigations.

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Can you detect winter leaks in Brighton?

Categories: Brighton Winter Leaks

Yes. Leak Detection 24/7 provides leak detection services in Brighton, including central heating, underfloor heating, water and commercial leak detection.

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Can you detect winter leaks in flats in Bicester?

Categories: Oxfordshire Winter Leaks

Yes. Leak Detection 24/7 provides residential and commercial leak detection across Oxfordshire. This includes concealed leaks affecting flats, apartments and multi-occupancy buildings.

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Can you detect winter leaks in Surrey?

Categories: Surrey Winter Leaks

Yes. Leak Detection 24/7 provides specialist leak detection across Surrey, including communities such as Guildford, Woking, Epsom, Reigate and Camberley.

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Can you detect winter leaks without ripping up my floor in Maidenhead, Berkshire?

Categories: Berkshire Winter Leaks

Often, yes. Non-invasive techniques can help narrow down the location of concealed pipework before intrusive access is considered. This can reduce unnecessary disruption and damage.

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Can you find a trusted leak detection company in Beaconsfield?

Categories: Buckinghamshire Winter Leaks

Yes. Landlords can use specialist leak detection when tenants report damp, heating pressure loss, unexplained water damage or other signs of a concealed leak.

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Can you find a winter leak behind a wall in Greenwich?

Categories: London Winter Leaks

Yes. Leak Detection 24/7 uses specialist non-invasive equipment including thermal imaging, acoustic detection, moisture measurement and tracer gas to investigate concealed leaks.

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Can you find leaks in empty properties during winter in Oxford?

Categories: Oxfordshire Winter Leaks

Yes. Empty homes and commercial premises can develop leaks without anyone noticing immediately. A professional inspection can help identify hidden water or heating leaks before they cause extensive damage.

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How do I know if a pipe has frozen in Hackney, London?

Categories: London Winter Leaks

Warning signs can include reduced or stopped water flow, unusual pipe noises, frost around exposed pipework or a lack of water from normally functioning outlets. A pipe may also leak when frozen water begins to thaw. Contact Leak Detection 24/7 for to book a call out.

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How quickly can Leak Detection 24/7 find a winter leak in Windsor?

Categories: Berkshire Winter Leaks

The time varies according to the type and location of the leak. We use specialist leak detection equipment designed to locate leaks quickly and accurately and states that it aims to find and fix many leaks within the same day, depending on the circumstances. If you need help with a leak in Windsor, please contact us to arrange a visit today.

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What are the signs of a hidden winter water leak in Reading?

Categories: Berkshire Winter Leaks

Look for unexplained damp patches, staining, mould, musty smells, warm areas on floors, unusual water sounds, falling heating pressure or unexpectedly high water bills. Some hidden leaks produce very few visible signs.

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What should I do if a pipe freezes in Putney, London?

Categories: London Winter Leaks

If you suspect a frozen or burst pipe, act promptly. Where safe and accessible, isolate the water supply and turn off affected systems. If there is significant water escaping, contact us immediately.

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What should I do if my ceiling starts leaking in winter in Woking?

Categories: Surrey Winter Leaks

If safe to do so, protect your belongings, isolate relevant water or heating systems and arrange professional leak detection. A ceiling leak may originate from pipework, heating systems, bathrooms, roofs or another part of the building, so finding the source is essential.

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Who can I contact to help with a hidden water leak in Slough?

Categories: Berkshire Winter Leaks

Yes. Our specialist team of Leak Detection engineers operate 24 hours a day, seven days a week, including outside standard working hours. If you need help with a hidden water leak in Slough, Berkshire or surrounding areas then please contact us today.

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Why do I get more leaks in winter in Fulham?

Categories: London Winter Leaks

Winter places additional demand on heating systems and plumbing. Cold temperatures can also make vulnerable pipework more susceptible to freezing. Existing weaknesses in pipes, joints, radiators and heating systems can become apparent when systems are under greater seasonal demand.

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Why does my boiler need topping up during winter in Barking?

Categories: London Winter Leaks

Repeatedly topping up a heating system is not something to ignore. It can indicate water is escaping somewhere within the system. Leak Detection 24/7 can investigate pressure loss and concealed heating pipework.

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Why is my boiler losing pressure more in winter in Sutton?

Categories: London Winter Leaks

If your boiler is being used more frequently and the system is repeatedly losing pressure, this can indicate a heating-system leak. Other faults are possible, so professional investigation can establish the actual cause.

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